Telephone Helpdesk and Support
Your staff have peace of mind knowing that expert help is only a phone call away, many basic issues can be solved over the phone in just a few minutes. Our experienced engineers are available to take you call during office hours, or out of hours by special arrangement.
On-Site Support
With the option of guaranteed response times, our experienced engineers visit you at your premises to help in all areas of IT support and service. From problem solving to new installations, we can cover it!
Remote System Support
Using the latest secure technologies, we are able to diagnose and solve many issues without visiting your premises.
By remotely
logging into the computers on your network we can control them and carry out general maintenance. Working remotely is quick and
efficient, saving you time and money.
Pay as you go Support
If your business only has a small number of computers and you feel may not benefit from a support contract, we offer a pay as you go service with no monthly payments or commitments. You will still be receiving the benefit of highly experienced Engineers, it also gives you the opportunity to “test drive” our services before deciding on entering into a contract.
Monthly Service Agreements
To give the benefit of total support and peace of mind, the majority of our customers choose to take out a monthly service agreement.
We offer a choice of levels with fast response times and the option to purchase banked hours in advance at a reduced rate. The
monthly hours you buy can be saved up for bigger projects which can be a cost effective way of budgeting for system upgrades or
expansion plans.
Pro-Active Maintenance
Our approach is to be different to other IT companies, by taking a pro-active approach we can often help prevent common IT issues that
can occur through lack of system maintenance.
We are able to monitor your system backups on a daily basis, ensuring not only that they
are completing successfully, but also ensuring that all of your important information is being safely backed up.
Network Design and Installation
Networks are an essential part of any office environment, but they need to be planned and designed to work effectively and efficiently.
Our network specialists can design a solution to meet your needs whilst building in the potential
for expansion as your operation grows. We cover every aspect from physical installation to Active Directory configuration giving security
and ease of use.
SharePoint Intranet Solutions
Putting information at the fingertips of your users, SharePoint is a friendly to use Intranet solution that can help manage your company
documents, lists, contacts, images and general information.
SharePoint is extremely customisable to suit your needs and has a very small
learning curve as it is as simple to use as browsing the Internet. We are able to design, install and deploy SharePoint for both your local
and remote users.
Document Management
If your company handles large volumes of paperwork, or maybe just sensitive information a document management system could be an ideal
solution for you.
Your documents are scanned in and stored to a secure server and are bound with “Meta-Data”, this information stores real
terms and words relative to the document, which enables very fast context based searching. The products we use are recognised by bodies
including The Law Society, The Institute of Chartered Accountants and FSA.
Hardware/Software Installations
Our engineers are able to carry out installations at your site of all manner of hardware and software. All equipment or software is fully tested and a handover completed before we leave site.
Hardware Repairs/Servicing
We have a comprehensive workshop with testing facilities, set up to carry out repairs and servicing of PC’s, laptops and servers. We can carry out full diagnostics to ensure your systems are left running at optimal performance.
Data Cabling
Even with the best servers and workstations on your network, their performance is only as good as the connections between them.
We are able
to offer CAT5 and CAT6 structured cabling solutions, whether you are looking for a new installation or simply just expanding your current network.
We are also able to install fibre-optic systems for spanning larger networks and reducing bottlenecks between switches.
Internet Security Solution
Most people are aware of the risks associated with the Internet. We are able to advise and deploy hardware and software security solutions from hardware firewalls to anti-virus software. We are also happy to advise and explain safe working practices for your employees.
Wireless Networking
More and more customers are discovering the benefits of Wireless technologies.
All laptop computers are now including integrated Wi-Fi,
as indeed are many mobile phones with Internet and Email facilities. We are able to configure secure wireless networks, giving you the freedom
to be unchained from the desk.
Mobile Communications
In today’s connected world, E-mail on the move is becoming increasing more essential.
There are a number of options available and we are happy
to advise, configure and deploy solutions that fit your business needs. We are able to work with a variety of technologies including BlackBerry
and Windows Mobile ActiveSync.
Remote Access
If you have remote workers, or simply want the opportunity to work from the peace of your own home, we have a range of solutions that offer a balance of performance and cost to suit your requirements. From simple e-mail solutions to complete private networks, we can advise you on your options.
Multi-Site Connectivity
If you have more than one office, being able to share information and resources easily could save time and money.
Our VPN (Virtual Private Network)
systems offer seamless and secure sharing of data, effective connecting your sites into one big network. These solutions reduce the maintenance overhead
on your network and keep your staff working together.
Broadband Internet Connections
Offering the right balance of price and performance, we can make recommendations on the best Internet Service Provider for your needs.