SLA’s

Service Level Agreements

IT Support Agreement
We appreciate that every company is different and the level of support required can vary depending on a number of factors such as in-house technical abilities, number of employees, complexity of systems and budgets. We have three typical levels of service, two of which can be tailored to suit your specific needs. If your needs change, we adapt to suit its as simple as that.

Our approach is to be different to other IT companies, by taking a pro-active approach we can often help prevent common IT issues that can occur through lack of system maintenance.

We are able to monitor your system backups on a daily basis, ensuring not only that they are completing successfully, but also ensuring that all of your important information is being safely backed up.

Many of our customers comment on the level of flexibility we show in our approach, something we feel sets us apart from our competitors.

Our primary support options are;

Pay as you go Support

If your business only has a small number of computers and you feel may not benefit from a support contract, we offer a pay as you go service with no monthly payments or commitments. You will still be receiving the benefit of highly experienced Engineers, it also gives you the opportunity to “test drive” our services before deciding on entering into a contract.

Business Response

An excellent value service level agreement for a small fixed monthly fee, this plan gives you the peace of mind that your computer systems are being monitored and that support is only ever a phone call or e-mail away.

Benefits include;